Frequently Asked Questions
Everything you need to know about bringing Pomegranate into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, white-glove delivery is available for most large furniture pieces at checkout. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your textiles and linens machine washable?
Most of our linens are machine washable on a gentle cycle. However, we recommend checking the specific care label on each product for detailed maintenance instructions.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your shipment's progress.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our customer support team within 48 hours with photos of the damage so we can arrange a replacement or refund.